Question 1

7. What is a good Aktivo Score®?

Accepted Answer

The Aktivo Score® ranges from 1 to 99. Scores above 80 indicate a healthy lifestyle with reduced risk of chronic diseases. Scores below 60 may suggest unhealthy habits and higher health risks.

Question 2

8. How does Aktivo® track and measure my activities?

Accepted Answer

Aktivo® analyses data collected from your fitness tracker, phone sensors and Google Fit or Health Connect. The Aktivo® app does not track or generate any activity data on its own.

Question 3

9. Why do I see an Hourglass instead of my Aktivo Score®?

Accepted Answer

This means Aktivo® couldn’t fetch your data in the last 24 hours. Swipe down on the home screen to refresh.

Question 4

10. Who can see my Aktivo Score®?

Accepted Answer

Participants in your organization’s Aktivo Score® challenges can view your score. To opt out, email hello@aktivolabs.com.

Question 5

11. How is my past activity data displayed on Aktivo®?

Accepted Answer

Aktivo® analyzes past data synced from Health Connect or your connected fitness tracker.

Question 6

12. Why is my latest activity data not showing on Aktivo®?

Accepted Answer

Data delays may occur. Wait a few minutes, then swipe down to refresh. Aktivo® considers the 24 hours of activity data on a day for your score.

1. How do I connect my fitness tracker to Aktivo®?

2. Can I use Aktivo® without a fitness tracker?

3. Which fitness trackers can connect with Aktivo®?

4. I can’t find my fitness tracker on the list of Connected Apps. What can I do?

5. Why are the activity data on my fitness tracker app and Aktivo® not the same?

6. Can my friends and family use Aktivo®?

7. What is a good Aktivo Score®?

8. How does Aktivo® track and measure my activities?

9. Why do I see an Hourglass instead of my Aktivo Score®?

10. Who can see my Aktivo Score®?

11. How is my past activity data displayed on Aktivo®?

12. Why is my latest activity data not showing on Aktivo®?

13. What is ‘My Network’?

14. How can I report an inappropriate post on Aktivo® Social?

15. Who can see the posts I share on Aktivo® Social?

16. Does Aktivo work without the internet?

17. Is my personal data safe with Aktivo?

18. How do I delete my account and personal data?

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