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2. How do I connect my fitness tracker to Thrive app?

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To connect to your fitness tracker, tap on the menu button -> Connected Apps.

Select your fitness tracker from the available list and tap on Connect.​

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3. Can I use Thrive app without a fitness tracker?

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Yes, you can! Thrive app can generate your OM Thrive Score and track other activities using your phone.​

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4. Which fitness trackers can connect with Thrive app?

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The Thrive app currently connects to Fitbit, Garmin and Oura ring fitness trackers. For other brands of fitness trackers, please connect its app with Health Connect on Android phones or Apple Health on iPhones.

To connect Thrive app with the Fitbit, Garmin or Oura Ring app, simply tap on the Menu button -> Connected Apps. Then select your fitness tracker and tap on Connect.​

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5. I can’t find my fitness tracker on the list of Connected Apps. What can I do?

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If you are using a fitness tracker other than Fitbit, Garmin, or Oura Ring, you can connect its app to Health Connect on Android phones or Apple Health on iPhones to sync your activity data.
If your fitness tracker does not connect with Health Connect or Apple Health, your OM Thrive Score will be calculated based on activity data collected by your phone.​

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6. I have connected my fitness tracker app to Thrive app. Why are the activity data on my fitness tracker app and Thrive app not the same?

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Thrive app fetches data from your connected fitness tracker app. Keep your fitness tracker app updated to enable Thrive app to receive your latest activity data.
Depending on the fitness tracker used, it may take up to 60 minutes for activity data to be sent by your connected fitness tracker app to Thrive app.​

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7. Can my friends and/or family download the Thrive app?

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Yes! The Thrive app is available for anyone to download. You can download it from either the Google Play Store or Apple App Store.

OM Thrive Score

8. What is a good OM Thrive Score?

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The OM Thrive Score ranges from 1 to 99.

Maintaining a score of 80+ will lower your risk of developing chronic diseases such as diabetes and cardiovascular disease.

Scoring consistently below 60 indicates a poor physical lifestyle which may pose significant health risks and could lead to the onset of chronic diseases.

Your Thrive Score is a good indicator of how your lifestyle impacts your health.​​

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9. How does Thrive app track and measure my activities?

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Thrive app analyses data collected from your fitness tracker, phone sensors and Health Connect or Apple Health. The Thrive app does not track or generate any activity data on its own.​​

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10. I see an Hourglass instead of my OM Thrive Score. What does that mean?

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Thrive app was unable to fetch your data for the last 24 hours to calculate your latest OM Thrive Score.

To fix this, simply swipe down on the home screen to refresh. ​​

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11. Who can see my OM Thrive Score?

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Your OM Thrive Score is a personalized metric that remains private and visible only to you. However, if you choose to do so, you have the option to share your score on various communication and social media platforms such as WhatsApp, Facebook, and others.​​

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12. I logged on to the app for the first time. How is Thrive app displaying my past data?

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Thrive app gathers the past data from your fitness tracker or Health Connect / Apple Health. Analysis of this information generates your previous OM Thrive Score. ​

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13. Why do I have an ongoing notification from Thrive app on my phone?

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Thrive app runs in the background to collect activity data that measure the amount of sleep that you have each day to calculate the OM Thrive Score.​

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14. Why is my latest activity data from my fitness tracker app/Health Connect or Apple Health not displayed on the Thrive app?

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Thrive app fetches data directly from your phone or connected fitness tracker app. Occasionally there may be a delay in receiving your activity data from the connected app. To fix this, simply wait for some time and then swipe down on the home screen to refresh and check the latest activity data received by Thrive app.

Thrive app always considers your data for the last 24 hours to generate your daily OM Thrive Score.

Privacy, Security & Connectivity

15. Does Thrive app work without Wi-Fi or Data Connectivity?

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Your phone must be connected to the internet to use Thrive app.​

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16. How do I delete my account and my personal data?

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If you wish to delete your account or exercise the right to be forgotten, please write to us at omthrive@aktivolabs.com and we will revert to you in 48 hours on your request.

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17. How do I opt out of receiving marketing communications?

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• To stop receiving email communications from Old Mutual and its partners, click the unsubscribe link at the end of the email body. In case of any issues, please write to us at omthrive@aktivolabs.com with the subject: Thrive Email Unsubscribe.

• To unsubscribe from SMS communications from Old Mutual and its partners please write to us at omthrive@aktivolabs.com with the subject: Thrive SMS Unsubscribe. Please note that it may take up to 4 days to process your request.

For opt-out requests, our customer service team will acknowledge your requests within 24 hours.

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18. How do I opt back into receiving marketing communications?

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If you opted out of receiving marketing communications from Old Mutual and its partners and would like to start receiving marketing emails/messages again, all you have to do is write to us at omthrive@aktivolabs.com with the subject: Thrive Email Resubscribe. In your email, you might include a brief message stating your wish to receive marketing emails or SMSs, or both. 

​Didn’t find your answer in the FAQ? No worries! You can write to us at omthrive@aktivolabs.com and our support team will get back to you within 24 hours.