Frequently Asked Questions
Fitness Trackers and Apps
1. How do I connect my fitness tracker to NutriPlus?
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To connect to your fitness tracker, tap on the menu button -> Connected Apps.
Select your fitness tracker from the available list and tap on Connect.
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2. Can I use NutriPlus without a fitness tracker?
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Yes, you can! NutriPlus can generate your NutriPlus Score and track other activities using your phone.
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3. Which fitness trackers can connect with NutriPlus?
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The NutriPlus app currently connects to Fitbit, Garmin and Oura ring fitness trackers. For other brands of fitness trackers, please connect its app with Google Fit on Android phones or Apple Health on iPhones.
To connect NutriPlus with the Fitbit, Garmin or Oura Ring app, simply tap on the Menu button -> Connected Apps. Then select your fitness tracker and tap on Connect.
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4. I can’t find my fitness tracker on the list of Connected Apps. What can I do?
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If you are using a fitness tracker other than Fitbit, Garmin or Oura Ring, you may connect its app to Google Fit for Android phones or to Apple Health for iPhones.
If your fitness tracker does not connect with Google Fit or Apple Health, your NutriPlus Score will be calculated from activity data collected by your phone.
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5. I have connected my fitness tracker app to NutriPlus. Why are the activity data on my fitness tracker app and NutriPlus not the same?
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NutriPlus fetches data from your connected fitness tracker app. Keep your fitness tracker app updated to enable NutriPlus to receive your latest activity data.
Depending on the fitness tracker used, it may take up to 60 minutes for activity data to be sent by your connected fitness tracker app to NutriPlus.
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6. Can my friends and/or family download the NutriPlus app?
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Yes! The NutriPlus app is available for anyone to download. You can download it from either the Google Play Store or Apple App Store or scan the QR code on the NutriChoice cookie pack.
NutriPlus Score
7. What is a good NutriPlus Score?
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The NutriPlus Score ranges from 1 to 99.
Maintaining a score of 80+ will lower your risk of developing chronic diseases such as diabetes and cardiovascular disease.
Scoring consistently below 60 indicates a poor physical lifestyle which may pose significant health risks and could lead to the onset of chronic diseases.
Your NutriPlus Score is a good indicator of how your lifestyle impacts your health.
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8. How does NutriPlus track and measure my activities?
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NutriPlus analyses data collected from your fitness tracker, phone sensors and Google Fit or Apple Health. The NutriPlus app does not track or generate any activity data on its own.
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9. I see an Hourglass instead of my NutriPlus Score. What does that mean?
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NutriPlus was unable to fetch your data for the last 24 hours to calculate your latest NutriPlus Score.
To fix this, simply swipe down on the home screen to refresh.
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10. Who can see my NutriPlus Score?
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Your NutriPlus Score is a personalized metric that remains private and visible only to you. However, if you choose to do so, you have the option to share your score on various communication and social media platforms such as WhatsApp, Facebook, and others.
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11. I logged on to the app for the first time. How is NutriPlus displaying my past data?
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NutriPlus gathers the past data from your fitness tracker or Google Fit / Apple Health. Analysis of this information generates your previous NutriPlus Score.
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12. Why do I have an ongoing notification from NutriPlus on my phone?
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NutriPlus runs in the background to collect activity data that measure the amount of sleep that you have each day to calculate the NutriPlus Score.
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13. Why is my latest activity data from my fitness tracker app/Google Fit or Apple Health not displayed on the NutriPlus app?
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NutriPlus fetches data directly from your phone or connected fitness tracker app. Occasionally there may be a delay in receiving your activity data from the connected app. To fix this, simply wait for some time and then swipe down on the home screen to refresh and check the latest activity data received by NutriPlus.
NutriPlus always considers your data for the last 24 hours to generate your daily NutriPlus Score.
Privacy, Security & Connectivity
14. Does NutriPlus work without Wi-Fi or Data Connectivity?
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Your phone must be connected to the internet to use NutriPlus.​
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15. How do I delete my account and my personal data?
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If you wish to delete your account or exercise the right to be forgotten, please write to us at feedback@britannia.com and we will revert to you in 48 hours on your request.
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​Didn’t find your answer in the FAQ? No worries! You can write to us at feedback@britannia.com and our support team will get back to you within 24 hours.